How refunds, credit rollbacks, subscription cancellation, and billing disputes are handled
2026/02/12
Refund Policy
Last updated and effective date: 12 February 2026
This Refund Policy explains when refunds are available for Sceneance AI subscriptions and credit purchases.
Except where required by law, payments are non-refundable once successfully processed.
This applies to:
For generation tasks, we provide automatic credit rollback in supported failure scenarios.
If a generation request fails due to system-side errors (for example task failure or timeout), previously consumed credits may be automatically returned to your balance. These rollbacks appear in your credit transaction records.
Automatic rollbacks are not guaranteed for misuse, policy violations, or user-side errors.
You can cancel your subscription from the Billing settings page.
If you believe you were charged in error (for example duplicate transaction), contact support and include:
We will investigate and, where appropriate, issue a correction or refund.
We may deny refund requests where there is evidence of:
Payments are processed by third-party providers. Their systems may impose additional rules for disputes or chargebacks. We coordinate with providers during investigations, but processor decisions can affect final outcomes.
For refund or billing questions, contact support through our website contact channel. We aim to respond within 3 business days.
We may update this Refund Policy at any time. Updates are effective once published on this page.